Customer Service Manager

Location: Guilderland, NY

Description:

Our client is currently seeking an experienced Customer Service Manager to start immediately. The Customer Service Manager will have the primary responsibility of the Management of a customer service team of 6-8 people in order to provide effective high quality customer service to all clientele.

Responsibilities Include:

  • Daily management of Customer Service team. This includes but is not limited to the scheduling, evaluating, coaching / training / motivating, and delegation of tasks for the customer service team.
  • Direct the front desk team to ensure high performance. Train and measure performance. See to performance and disciplinary issues and respond to Management / Human Resources accordingly.
  • Ensure policy, procedure, and practice compliance by the Customer Service team.
  • Reporting client concerns and service issues to management.
  • Respond to client inquiries, assist with problem solving as necessary.
  • Performing front desk activities as necessary, scheduling appointments, answering phones, client information data entry, provide pricing information, take messages, etc.
  • Processing payments, record payments in the bookkeeping system.
  • Assist with accounts receivable and collections.

Qualifications:

  • A Bachelor’s Degree and a minimum of 5 years of in-person customer service experience is required.
  • Must have at least 2 years of management experience.
  • Willingness to work a flexible schedule which will include nights and weekends as necessary is required.
  • Must have excellent computer skills. Experienced using databases, email, and basic hardware).
  • Experience assisting with collections is required.
  • Excellent interpersonal, written and verbal communication skills are required and candidates must have excellent organizational and project management skills.
  • Previous experience working in a medical office is preferred.

 

If you are qualified for this position, please apply using our secure online form.

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Marketing Administrator

Location: Clifton Park, NY

Description:

Our client is currently seeking an experienced Marketing Administrator to join their team. The Marketing Administrator will be responsible for the direction and management of the organization’s marketing efforts for their Eastern Region. This is a full-time, permanent position.

Responsibilities Include:          

  • The creation, management, and direction of all marketing efforts. This will include, but is not limited to; social media, newsletters, e-mail marketing, and website updates and advertising.
  • Preparation of marketing budgets and plans.
  • Perform competitor analysis. Pricing, sales, marketing methods, distribution, and employment trends.
  • Perform market research. Collection and analysis of customer data; demographics, preferences and needs, etc. Identify markets and factors that affect business growth and demand.
  • Measure marketing, advertising, and communications plans and strategies for effectiveness. Evaluate plan performance, make strategic decisions to improve these plans to facilitate business growth.
  • Forecast and track marketing and sales trends.
  • Take on office manager/front office responsibilities.
  • Facilitate business development through the vetting of online database generated leads.
  • Maintenance of calendars, scheduling, and expenditure documentation for executive staff.
  • Maintain CMS (Deltech), update daily/weekly.
  • Manage records. Implement records management system (filing, protection, and record retrieval).
  • Act as an employee liaison between employees and management.
  • Assist with the recruiting process for new employees. Plan new employee orientation program.

Qualifications:

  • A Bachelor’s Degree in Marketing or Business is required.
  • A minimum of 2 years of experience working in a marketing management role is required.
  • Must have experience using Deltech or similar CMS database systems.
  • Excellent interpersonal, written, and verbal communication skills.
  • Must be well organized and able to prioritize and manage multiple projects and personal tasks.
  • Previous experience in the construction industry is preferred.

 

If you are qualified for this position, please apply using our secure online form.

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Administrative Professional

Location: Saratoga, NY

Description:

Our client is currently seeking an Administrative Professional to join their growing team. This is a full-time, permanent position located in the Saratoga, NY area.

Requirements Include:

  • Administrative and clerical duties will be the main priority.
  • Answering incoming phone calls, making outgoing calls.
  • Managing calendars, setting up appointments.

Qualifications:

  • A Bachelor’s Degree from an Accredited College or University is required.
  • Must have previous experience working in a fast-paced Real Estate or Legal office.
  • Must have the ability to prioritize and multitask a wide variety of projects.
  • Must be proficient with Microsoft Office Suite software, (especially Word and Excel).
  • Must have strong written and verbal communication skills.
  • Phone etiquette must be excellent.

 

If you are qualified for this position, please apply using our secure online form.

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Employee Benefits Assistant

Location: Albany, NY

Description:

Our client is currently seeking an Employee Benefits Assistant. This is a full-time, permanent benefits assistant role, great for entry-level applicants.

Responsibilities include:

  • Administrative duties to support the employee benefits department to meet insurance needs.
  • Tracking inbound employee benefits claims calls. Assist the response and follow through for claims calls in an administrative capacity (provide necessary claims documentation, records, etc.)
  • Maintaining general administrative functions including creating and organizing renewal folders, data entry, etc.
  • Ability to resolve client’s service and billing issues while handling routine correspondence.
  • Assist team members on the renewal process and any service issues.
  • Working on various market research projects.

Qualifications:

  • Associates Degree (A.A.) is preferred.
  • The ideal candidate must have at least 1 year of Benefits experience.
  • Experience working with Healthcare Insurance.
  • Proficiency in TAM and Microsoft Office products (Word, Excel, PowerPoint, Outlook).

 

If you are qualified for this position, please apply using our secure online form.

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Personal Lines Sales Assistant

Location: Albany, NY

Description:

Our client is currently seeking a Personal Lines Sales Assistant. This is a full-time, permanent sales assistant position.

Responsibilities include:

  • Tracking inbound claims calls. Responding and following through with claims calls.
  • Writing insurance applications and maintaining knowledge of insurance products.
  • Handling a variety of administrative duties to support the insurance needs of clients and sales representatives.
  • Ability to resolve client’s service and billing issues while handling routine correspondence.

Qualifications:

  • Bachelor’s Degree in Business or related field, plus at least two years of experience in sales (insurance industry preferred).
  • Current NYS Property and Casualty or Personal Lines Licensure.
  • Demonstrated proficiency in Microsoft Office Products (Word, Excel, Outlook).

 

If you are qualified for this position, please apply using our secure online form.

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Collections Legal Assistant – Team Lead

Location: Albany, NY

Description:

Our client is currently seeking a Collections Legal Assistant – Team Lead. This is a full-time, permanent position located in Albany.

Responsibilities include:

  • Review and set up claims (including determining claim amount, creditors, term of delinquency, subject of claim, etc.)
  • Primary responsibilities include overseeing and maintaining all collections files.
  • Review and analyze notices, invoices, etc.
  • Managing collections department.

Qualifications:

  • Degree and/or certification in legal research/writing, paralegal, or related area.
  • Strong writing ability is important as there is a great deal of drafting and correspondence work.
  • At least 3 years of related experience (collections background/experience a must).
  • 1-2 years of management/supervisory experience.
  • Proficiency in Microsoft Office products (Word, Excel, Outlook).
  • Exceptional written communication skills.

 

If you are qualified for this position, please apply using our secure online form.

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Administrative Assistant

Location: Troy, NY

Description:

Our client is seeking to employ an experienced Administrative Assistant for their Capital Region location. The administrative assistant will be working directly for the President, and will be responsible for the assistance with the President’s day-to-day operations. This is a temp-to-perm position.

Responsibilities Include:

  • Coordinate the preparation of reports. Taking meeting notes for the President and necessary staff members and typing reports as needed.
  • Assist with the President’s and personnel scheduling. Scheduling meetings, assigning administrative projects as required.
  • Maintain supplies inventory, checking supplies stock, placing orders for stock replacement.
  • Schedule repairs for office equipment.
  • Record keeping, filing, etc.

Qualifications:

  • Must have very strong computer skills with a typing speed of 70 WPM or higher.
  • Must have proficiency in Microsoft Office Suite software.
  • Must have excellent written and verbal communication skills.
  • Ability to analyze information, problem solve, and prioritize workload.

 

If you are qualified for this position, please apply using our secure online form.

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Employee Benefits Assistant

Location: Albany, NY

Description:

Our client is currently seeking an Employee Benefits Assistant to join their team. The primary responsibility of the Employee Benefits Assistant will be providing administrative assistance to the Benefits team. This is a full-time, permanent position.

Responsibilities Include:

  • Assisting with the day-to-day operations of the Benefits team. This will include but is not limited to; filing, renewal organization, and data entry.
  • The compilation and organization of Meet and Greets and Renewals.
  • Completing Provider Reports as necessary.
  • Help to solve client service and billing issues.
  • Research projects as necessary.
  • Assist with front desk and other administrative duties or projects as necessary.
  • Meet the goals and objectives established by management.

Qualifications:

  • A minimum of an Associate’s Degree, one year of related experience or training, or a combination of education and training is required.
  • Must be proficient using Microsoft Office Suite software and TAM “The Agency Manager”.
  • Excellent written and verbal communication skills.
  • Must have the ability to prioritize, plan and organize their own work load.

 

If you are qualified for this position, please apply using our secure online form.

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Office Manager – Accounting

Location: Latham, NY

Description:

Our client is currently seeking an Office Manager with focus on accounting who is experienced in the construction industry. The Office Manager role is full-time (Monday- Friday). This Direct Hire employee must have an extensive knowledge of QuickBooks and completing AIA Documents.
Responsibilities Include:

  • Performing daily operational tasks and provide project support as needed.
  • Creating and maintaining project files, assist with scheduling and billing.
  • Track job invoices, manage timesheets and expense reports.
  • Ensure the proper execution of contractual requirements.
  • Assist with bidding process as needed.

Qualifications:

  • Bachelor’s Degree in Accounting and a minimum of 5 years of experience in a Bookkeeping/ Accounting role in a construction environment.
  • Strong A/P and A/R experience and be skilled using Quickbooks.
  • Experienced with AIA Documents.
  • Experienced with ADP Payroll.
  • Must be proficient with Microsoft Office, (Word, Excel, Access, PowerPoint).
  • Outstanding communication (Verbal and Written) skills.

 

If you are qualified for this position, please apply using our secure online form.

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Benefits Assistant

Location: Albany, NY

Description:

Our client is currently seeking a Benefits Assistant.  This is a full-time, permanent position

 Responsibilities include:

  • Handling a variety of administrative duties to support the employee benefits department to meet insurance needs.
  • Maintaining general administrative functions including creating and organizing renewal folders.
  • Ability to resolve client’s service and billing issues while handling routine correspondence.
  • Working with team members on the renewal process and any service issues.
  • Working on various research projects.

Qualifications:

  • Associates Degree (A.A.) is preferred.
  • The ideal candidate must have at least 1 year of Benefits experience.
  • Proficiency in TAM and Microsoft Office products (Word, Excel, PowerPoint, Outlook).

 

If you are qualified for this position, please apply using our secure online form.

Submit Your Resume