Disabilities Claims Analyst

Description:

Our client is currently seeking a Disabilities Claims Analyst for a full-time, permanent role in the Latham, NY area. The analyst will assess the benefits payable to employees under disability contracts and through the analysis of disability claims made by employees.

Responsibilities Include:

  • Providing customer service via telephone regarding claim status.
  • Acquisition of information that will justify and validate disability claims being made.
  • Evaluation of claims to determine employee eligibility and benefits amounts and duration.
  • Ensure submitted claim proofs meet contractual requirements.
  • Help to improve claims process, to increase efficiency and effectiveness.

Qualifications:

  • Associates Degree with at least one year working in claims examining (preferred experienced with Disabilities or Workers Compensation).
  • New York State Independent Accident & Health Insurance Adjuster Certification is required.
  • Excellent written and verbal communication skills.
  • Strong customer service skills.

 

If you are qualified for this position, please apply using our secure online form.

Submit Your Resume

Client Business Manager

Description:

Our client is currently seeking a qualified Client Business Manager for a permanent/full-time position located in the Albany, NY area. The Client Business Manager will be identifying new business that will benefit from the company’s IT solutions to solve business problems. They will build and maintain customer relationships and match IT solutions to their needs through the creation of strategic action plans that meet corporate objectives.

Responsibilities Include:

  • Prospecting new clients and introducing company solutions and advantages to potential clients.
  • Attaining new clients through cold calling, networking, existing contacts, and developing business partner relationships.
  • Maintain client relationships through the development of 3 month communications strategies/plans that ensure client needs and corporate objectives are met.
  • Perform sales forecasting to align client accounts and sales activity. are properly aligned.
  • Collaborate with management to identify and achieve internal goals.

 Qualifications:

  • At least 5 years in a sales role within the IT industry.
  • Strong communication skills and ability to present to executive level clientele.
  • Experience with and an understanding of Data Center and Managed Service solutions.

 

If you are qualified for this position, please apply using our secure online form.

Submit Your Resume

Senior Benefits Client Services Representative

Description:

Our client is currently seeking a Senior Client Services Representative. This client services role is a full-time permanent position located in Albany, NY. As a senior representative for the employee benefit lines of business the candidate will be responsible for the maintenance and retention of existing clients in addition to finding new prospects.

Responsibilities Include:

  • Seeing to the employee benefits insurance needs of assigned clients.
  • Work cooperatively clients, carriers and employees through all aspects of client service,  marketing and daily workflow.
  • Set up and oversee the introduction of client and Account Executive(s).
  • Initiate renewal process with thorough analysis of current benefits and remarketing according to the client’s immediate and long term needs.
  • Prepare necessary renewal proposals for management review.
  • Manage client accounts by effectively communicating any relevant changes that may affect the client or their insurance coverage.
  • Responding to internal and external inquiries regarding employee benefits insurance coverage.
  • Train employees on the department’s established procedures and practices.
  • Attend internal and external (off-site) meetings as requested by management.

Qualifications:

  • Bachelor’s Degree (B.A.) is preferred or four plus years related experience and/or training
  • Must be proficient using Microsoft Office Suite
  • TAM Agency Manager
  • NYS Life, Accident, & Health license is required. (Can be obtained within one year of hire)

 

If you are qualified for this position, please apply using our secure online form.

Submit Your Resume

Customer Service Representative – NYS Property & Casualty License

Description:
Our client is currently seeking a NYS Property & Casualty Licensed – Customer Service Representative. This is a full-time, permanent Customer Service Representative position located in the Albany, New York area. The representative will be responsible for servicing existing client’s insurance needs and quoting new business for assigned Producers.

Responsibilities Include: 

  • Responding to inquiries from Agency insured’s, prospects and Producers.
  • Completion of applications, rate and quote risks for new and renewing business. 
  • Processing of miscellaneous changes, billing inquiries, endorsements and cancellations. 
  • Processing and forwarding of claim inquirers to our claim representative and/or carrier.

Qualifications:

  • NYS Property & Casualty License with a minimum of 2 years of Property and Casualty insurance experience (in an independent agency environment).
  • Computer savvy, with the ability to learn new software quickly. 
  • Knowledge of current Microsoft Office Suite.
  • AMS360 (Insurance Agency Management System) is a plus.

 

If you are qualified for this position, please apply using our secure online form.

Submit Your Resume

Client Relations Representative

Description:

Our client is currently seeking a Client Relations Representative in Latham, NY. This is a temp-to-perm client relations role where the ideal candidate will be responsible for resolving problems initiated by clients mainly in regards to plan coverage, benefits, or billing.

Responsibilities Include:

  • Professionally answering all incoming telephone calls to identify and respond to questions and problems presented by insured clients.
  • Provide accurate information to insured clients according to company policies, researching when necessary, and verification of coverage, payments, etc.
  • Reporting customer feedback issues to supervisor (service errors/problems).
  • Ensuring necessary written material (coverage and/or benefits information) are mailed to the clients.
  • Log maintenance and production-related reporting.

Qualifications:

  • Must have strong computer skills and customer service experience; will be handing all inbound phone calls regarding Life Accident and Health products.
  • Insurance background/knowledge required.
  • Associates Degree required.
  • The ability to use the following software/systems is required: JMMAX, LuminX, TeleMagic, CIS, Word, Excel, Outlook and Internet Explorer.

If you are qualified for this position, please apply using our secure online form.

Submit Your Resume

Call Center Representative

Description:

Our client is currently seeking a Call Center Representative.  This is a full-time, long-term contract position located in Albany.

The ideal candidate should have the following skills/qualifications:

  • Associates Degree
  • 2+ years of call center/customer service experience
  • 1-2 years of experience in the medical industry
  • Exceptional oral communication skills
  • Demonstrated proficiency in Microsoft Office Suite products
  • Bi-lingual (preferred)

If you are qualified for this position, please apply using our secure online form.

Submit Your Resume

Client Services Representative

Description:

Our client is currently seeking a Client Services Representative.  This is a full-time, permanent client services position located in Albany, NY.

Responsibilities include:

  • Processing of new accounts
  • Maintains all client files and assists with the maintenance of accounts for repeat business
  • Handling responsibility for quote entry, order entry and customer returns
  • Maintaining all customer information including drawings
  • Processing billing and issues certificates and credits
  • Handling responsibility for accounts receivables and processes credit cards
  • Overseeing out of territory processing and express shipments

Qualifications:

  • Associate’s Degree or equivalent from two-year college or technical school preferred
  • Technical Skills: Microsoft Office, Microsoft Excel, Inventory management software, and Order processing systems
  • Ability to write reports, business correspondence, and procedural manuals
  • Excellent oral and written communication skills
  • Ability to effectively present information and respond to questions from groups of managers, clients, and customers

 

If you are qualified for this position, please apply using our secure online form.

Submit Your Resume

Senior Client Services Representative

Description:

Our client is currently seeking a Senior Client Services Representative.  This is a full-time, permanent position located in Albany.

Responsibilities include:

  • Providing client service, marketing and handling daily workflow
  • Initiate renewal process for existing clients (analyze current benefits and insurance needs, prepare proposals for management review)
  • Collaborate with management to analyze the current benefits and insurance needs of prospective clients.  Market as necessary and prepare results for management review and presentation.
  • Train new or existing employees

Qualifications:

  • Bachelor’s Degree from 4-year college
  • 4+ years of related experience
  • Proficiency in Microsoft Products including Excel, Word, PowerPoint, Internet, and TAM “The Agency manager.”)
  • NYS Life, Accident and Health license required within one 1 year of employment.
  • Extremely knowledgeable with medical health care benefits and ancillary insurance.

If you are qualified for this position, please apply using our secure online form.

Submit Your Resume