Project Manager – Professional Services

Location: Albany, NY

Description:

Our client is currently seeking to employ a Project Manager for their Professional Services team. The Project manager will be working closely with sales, account managers, and technical staffing in order to effectively manage all aspects of client specific projects for the Professional Services team. This is a full-time, permanent role, it will require some travel to client sites.

Responsibilities Include:

  • Completing client specific projects through effective leadership.
  • Integrating new partners into the company’s network.
  • Acting as the primary contact for clients in regards to Professional Services projects.
  • Incorporate defined processes to manage integration and enhancement projects for clients.
  • Accurate and effective business and technical analysis through a predefined structured process.

Qualifications:

  • A Bachelor’s Degree in Management or Information Systems with 5 or more years of experience working in software project management are required.
  • Experience working with cross-functional teams is a must, with very strong task management, teamwork, and client management skills.
  • Excellent interpersonal, written and verbal communication skills.
  • Must be proficient using Microsoft Office Suite and Microsoft Project software.
  • Knowledge of XML, EDI and other data interchange standards is a plus.
  • Knowledge of systems integration is a plus.
  • Candidates for this position must have the ability to travel and/or work outside of normal business hours as necessary.

If you are qualified for this position, please apply using our secure online form.

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Call Center Manager

Location: Queensbury, NY

Description:

Our client is currently seeking an experienced Call Center Manager to join their quickly expanding team. The Call Center Manager will be leading the Customer Service team as a direct contributor to the company’s rapid growth plans. They will be responsible for the development and implementation of customer service team strategies and processes. This is a full-time permanent position.

Responsibilities Include:

  • Scalable strategy and process development for a growing customer service team.
  • Management and growth of the customer service team.
  • Handling inbound customer service calls and inquiries.
  • Relationship building with, and management of new prospects and existing customers.

Qualifications:

  • A Bachelor’s Degree with at least 5 years of experience working in the packaging industry is required.
  • Must have experience managing multiple nationwide sales territories.
  • Experience with strategy and process development and implementation is required.
  • Must have the ability to negotiate and build relationships with major national accounts.

 

If you are qualified for this position, please apply using our secure online form.

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Software Support Analyst

Location: Saratoga, NY

Description:

Our client is currently seeking an experienced Software Support Analyst to join their growing team to assist with the analysis and trouble shooting of email software issues. This is a full-time, permanent position.

Responsibilities include:

  • Collaboration with client services and software operations to ensure client inbox delivery and compliance with US and global law.
  • Address email delivery problems; communication with ISP abuse desks, email blacklists, and anti-spam technology.
  • Create and review reporting for deliverable metrics (bounce rates, open rates, bounce details, etc.)
  • Designing new functional features for deliverable metrics (blocking, IP assignment, etc.)
  • Discuss inbox audit results with clients, explain and recommend how to improve delivery.
  • Stay up-to-date with email privacy regulations and email marketing best practices.

Qualifications:

  • A minimum of a Bachelor’s Degree and 3 years of working experience are required.
  • Must have excellent written and verbal communication skills with the ability to discuss technical functions with non-technical people. Must be comfortable communicating with both clients and ISP representatives.
  • Proven track record of analysis and troubleshooting technical problems.
  • Experience working with inbound or outbound email deliveries are a plus.

 

If you are qualified for this position, please apply using our secure online form.

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Client Manager

Location: Saratoga, NY

Description:

Our client is currently seeking a Client Manager who will act as an advisor to clientele on the company’s products and services. This is a full-time, permanent position

Responsibilities Include:

  • Maintaining a high client retention rate by ensuring constant account activity.
  • Advise client throughout the campaign from implementation to Go-Live to self-sufficiency while maintaining a high level of customer satisfaction. Advice clients on Digital Marketing standards and best practices.
  • Collaborate with sales team to provide solutions planning support for each of your clients.
  • Assist sales team with finding revenue opportunities with existing clientele.

Qualifications:

  • A minimum of a Bachelor’s Degree with 2 years of work experience is required.
  • Candidates with experience managing client accounts or working for non-profit organizations are preferred.
  • Proven ability to quickly learn new tools and software.
  • Must be proficient with Microsoft Office Suite software and have experience using CMS software. Photoshop or HTML is a plus.
  • Strong analytical, problem solving, organization, and multi-tasking skills.

 

If you are qualified for this position, please apply using our secure online form.

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Commercial Customer Service Representative

Location: Saratoga, NY

Description:

Our client is currently seeking a Commercial Customer Service Representative with their NYS Brokers License. The Commercial CSR will be the first point of contact for the company’s insureds. This is a full-time, permanent role.

Responsibilities Include:

  • Ensuring policy coverage forms are accurate.
  • Negotiating renewals with insurance carriers.
  • Managing account transactions, processing change requests, and preparation of proposals.
  • Assisting clients with insurance related problems and finding solutions to resolve insurance related issues.

Qualifications:

  • A Bachelor’s Degree is preferred.
  • 3-5 years of commercial insurance experience is required.
  • Must have a NYS Brokers License.
  • Must be highly organized and have excellent written and verbal communication skills.
  • Must have excellent interpersonal skills.
  • Proficient with Microsoft Office software.

 

If you are qualified for this position, please apply using our secure online form.

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Customer Service Rep

Location: Albany, NY

Job Description:

Our client is currently seeking a Customer Service Rep with call center experience for a temporary position. This customer service representative will be responsible for answering phone calls on benefits, claims, and member services. They will also be assisting the customer service team with data entry.

Qualifications:

  • The qualified candidate will have at least their HS/GED, a college degree is preferred.
  • Prior experience in a call center is a must.
  • Prior experience in customer service in the health care industry is preferred.
  • Must be proficient using a computer, Microsoft office suite, and performing data entry.
  • Must have excellent written and verbal communication skills.

 

If you are qualified for this position, please apply using our secure online form.

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Customer Service Associate

Location: Albany, NY

Description:

Our client is currently seeking a customer service associate to join their team. The customer service associate will be responsible for the provision of quality customer service helping to increase customer satisfaction and retention. This is a full-time, temporary position.

Responsibilities Include:

  • Providing quality customer service for customer needs including, but not limited to orders, inventory, and delivery dates.
  • Daily entering of electronic purchase orders.
  • Ensure customer satisfaction by informing customers of pricing policies.
  • Coordination of product availability and maximizing shipments.

Qualifications:

  • Minimum of an Associate’s Degree is required.
  • 5 years of working business experience (customer service is preferred).
  • Strong intrapersonal skills.
  • Strong written and verbal communication skills, very organized and customer oriented.
  • Must be a team player.

If you are qualified for this position, please apply using our secure online form.

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Client Business Manager

Location: Albany, NY

Description:

Our client is currently seeking a qualified Client Business Manager for a permanent/full-time position. The Client Business Manager will be identifying new business that will benefit from the company’s IT solutions to solve business problems. They will build and maintain customer relationships and match IT solutions to their needs through the creation of strategic action plans that meet corporate objectives.

Responsibilities Include:

  • Prospecting new clients and introducing company solutions and advantages to potential clients.
  • Attaining new clients through cold calling, networking, existing contacts, and developing business partner relationships.
  • Maintain client relationships through the development of 3 month communications strategies/plans that ensure client needs and corporate objectives are met.
  • Perform sales forecasting to align client accounts and sales activity. are properly aligned.
  • Collaborate with management to identify and achieve internal goals.

 Qualifications:

  • At least 5 years in a sales role within the IT industry.
  • Strong communication skills and ability to present to executive level clientele.
  • Experience with and an understanding of Data Center and Managed Service solutions.

 

If you are qualified for this position, please apply using our secure online form.

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Senior Benefits Client Services Representative

Location: Albany, NY

Description:

Our client is currently seeking a Senior Client Services Representative. This client services role is a full-time permanent position. As a senior representative for the employee benefit lines of business the candidate will be responsible for the maintenance and retention of existing clients in addition to finding new prospects.

Responsibilities Include:

  • Seeing to the employee benefits insurance needs of assigned clients.
  • Work cooperatively clients, carriers and employees through all aspects of client service,  marketing and daily workflow.
  • Set up and oversee the introduction of client and Account Executive(s).
  • Initiate renewal process with thorough analysis of current benefits and remarketing according to the client’s immediate and long term needs.
  • Prepare necessary renewal proposals for management review.
  • Manage client accounts by effectively communicating any relevant changes that may affect the client or their insurance coverage.
  • Responding to internal and external inquiries regarding employee benefits insurance coverage.
  • Train employees on the department’s established procedures and practices.
  • Attend internal and external (off-site) meetings as requested by management.

Qualifications:

  • Bachelor’s Degree (B.A.) is preferred or four plus years related experience and/or training
  • Must be proficient using Microsoft Office Suite
  • TAM Agency Manager
  • NYS Life, Accident, & Health license is required. (Can be obtained within one year of hire)

 

If you are qualified for this position, please apply using our secure online form.

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Customer Service Representative – NYS Property & Casualty License

Location: Albany, NY

Description:
Our client is currently seeking a NYS Property & Casualty Licensed – Customer Service Representative. This is a full-time, permanent Customer Service Representative position located in New York’s Capital Region. The representative will be responsible for servicing existing client’s insurance needs and quoting new business for assigned Producers.

Responsibilities Include: 

  • Responding to inquiries from Agency insured’s, prospects and Producers.
  • Completion of applications, rate and quote risks for new and renewing business. 
  • Processing of miscellaneous changes, billing inquiries, endorsements and cancellations. 
  • Processing and forwarding of claim inquirers to our claim representative and/or carrier.

Qualifications:

  • NYS Property & Casualty License with a minimum of 2 years of Property and Casualty insurance experience (in an independent agency environment).
  • Computer savvy, with the ability to learn new software quickly. 
  • Knowledge of current Microsoft Office Suite.
  • AMS360 (Insurance Agency Management System) is a plus.

 

If you are qualified for this position, please apply using our secure online form.

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