Customer Service Manager

Location: Guilderland, NY

Description:

Our client is currently seeking an experienced Customer Service Manager to start immediately. The Customer Service Manager will have the primary responsibility of the Management of a customer service team of 6-8 people in order to provide effective high quality customer service to all clientele.

Responsibilities Include:

  • Daily management of Customer Service team. This includes but is not limited to the scheduling, evaluating, coaching / training / motivating, and delegation of tasks for the customer service team.
  • Direct the front desk team to ensure high performance. Train and measure performance. See to performance and disciplinary issues and respond to Management / Human Resources accordingly.
  • Ensure policy, procedure, and practice compliance by the Customer Service team.
  • Reporting client concerns and service issues to management.
  • Respond to client inquiries, assist with problem solving as necessary.
  • Performing front desk activities as necessary, scheduling appointments, answering phones, client information data entry, provide pricing information, take messages, etc.
  • Processing payments, record payments in the bookkeeping system.
  • Assist with accounts receivable and collections.

Qualifications:

  • A Bachelor’s Degree and a minimum of 5 years of in-person customer service experience is required.
  • Must have at least 2 years of management experience.
  • Willingness to work a flexible schedule which will include nights and weekends as necessary is required.
  • Must have excellent computer skills. Experienced using databases, email, and basic hardware).
  • Experience assisting with collections is required.
  • Excellent interpersonal, written and verbal communication skills are required and candidates must have excellent organizational and project management skills.
  • Previous experience working in a medical office is preferred.

 

If you are qualified for this position, please apply using our secure online form.

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Customer Service Representative – NYS Property & Casualty License

Location: Albany, NY

Description:
Our client is currently seeking a NYS Property & Casualty Licensed – Customer Service Representative. This is a full-time, permanent Customer Service Representative position located in New York’s Capital Region. The representative will be responsible for servicing existing client’s insurance needs and quoting new business for assigned Producers.

Responsibilities Include: 

  • Responding to inquiries from Agency insured’s, prospects and Producers.
  • Completion of applications, rate and quote risks for new and renewing business. 
  • Processing of miscellaneous changes, billing inquiries, endorsements and cancellations. 
  • Processing and forwarding of claim inquirers to our claim representative and/or carrier.

Qualifications:

  • NYS Property & Casualty License with a minimum of 2 years of Property and Casualty insurance experience (in an independent agency environment).
  • Computer savvy, with the ability to learn new software quickly. 
  • Knowledge of current Microsoft Office Suite.
  • AMS360 (Insurance Agency Management System) is a plus.

 

If you are qualified for this position, please apply using our secure online form.

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Client Business Manager

Location: Albany, NY

Description:

Our client is currently seeking a qualified Client Business Manager for a permanent/full-time position. The Client Business Manager will be identifying new business that will benefit from the company’s IT solutions to solve business problems. They will build and maintain customer relationships and match IT solutions to their needs through the creation of strategic action plans that meet corporate objectives.

Responsibilities Include:

  • Prospecting new clients and introducing company solutions and advantages to potential clients.
  • Attaining new clients through cold calling, networking, existing contacts, and developing business partner relationships.
  • Maintain client relationships through the development of 3 month communications strategies/plans that ensure client needs and corporate objectives are met.
  • Perform sales forecasting to align client accounts and sales activity. are properly aligned.
  • Collaborate with management to identify and achieve internal goals.

 Qualifications:

  • At least 5 years in a sales role within the IT industry.
  • Strong communication skills and ability to present to executive level clientele.
  • Experience with and an understanding of Data Center and Managed Service solutions.

 

If you are qualified for this position, please apply using our secure online form.

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Commercial Customer Service Representative

Location: Saratoga, NY

Description:

Our client is currently seeking a Commercial Customer Service Representative with their NYS Brokers License. The Commercial CSR will be the first point of contact for the company’s insureds. This is a full-time, permanent role.

Responsibilities Include:

  • Ensuring policy coverage forms are accurate.
  • Negotiating renewals with insurance carriers.
  • Managing account transactions, processing change requests, and preparation of proposals.
  • Assisting clients with insurance related problems and finding solutions to resolve insurance related issues.

Qualifications:

  • A Bachelor’s Degree is preferred.
  • 3-5 years of commercial insurance experience is required.
  • Must have a NYS Brokers License.
  • Must be highly organized and have excellent written and verbal communication skills.
  • Must have excellent interpersonal skills.
  • Proficient with Microsoft Office software.

 

If you are qualified for this position, please apply using our secure online form.

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Call Center Manager

Location: Albany, NY

Description:

Our client is seeking an experienced Call Center Manager to lead their Customer Support team. The Call Center Manager will be responsible for the delivery of high standards of service to customers through effective and efficient use of resources.

Responsibilities Include:

  • Maximize the productivity of the Customer Support team and meet the changing customer and business demands.
  • Monitor and analyze team performance. Improve performance through the use of career development plans.
  • Coach, train, mentor, and conduct performance reviews to assist in the career development of the team.
  • Identify areas of improvement through data and statistical analysis. Maintain metrics on customer satisfaction.
  • Develop work instructions, procedures and standards. Ensure compliance from team.
  • Attend to customer complaints/issues.
  • Support the Client Services Manager as necessary.

Qualifications:

  • A minimum of a Bachelor’s Degree in Computer Science, Engineering, or other related technical field and 3 or more years of supervisory experience with customer service, technical support, or business operations team are required.
  • Must have experience with Organizational and team development.
  • Must be detail oriented with strong analytical and problem solving skills.
  • Must have excellent interpersonal, written and verbal communication skills.
  • Windows computing environment (Macintosh a plus) is required. Microsoft Office Suite, call center management, ticketing, CRM and ACD systems proficiency is required.
  • Experience using SalesForce, and the ability to build SalesForce reports are highly desired.
  • Working in eCommerce, the Retail Industry, and or having supply chain experience is highly desired.
  • Scrum Agile methodology and SDLC processes are preferred.
  • Lean, six sigma, or other process improvement methodology experience is preferred.

 

If you are qualified for this position, please apply using our secure online form.

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Customer Service Associate

Location: Albany, NY

Description:

Our client is currently seeking a customer service associate to join their team. The customer service associate will be responsible for the provision of quality customer service helping to increase customer satisfaction and retention. This is a full-time, temporary position.

Responsibilities Include:

  • Providing quality customer service for customer needs including, but not limited to orders, inventory, and delivery dates.
  • Daily entering of electronic purchase orders.
  • Ensure customer satisfaction by informing customers of pricing policies.
  • Coordination of product availability and maximizing shipments.

Qualifications:

  • Minimum of an Associate’s Degree is required.
  • 5 years of working business experience (customer service is preferred).
  • Strong intrapersonal skills.
  • Strong written and verbal communication skills, very organized and customer oriented.
  • Must be a team player.

If you are qualified for this position, please apply using our secure online form.

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Project Manager – Professional Services

Location: Albany, NY

Description:

Our client is currently seeking to employ a Project Manager for their Professional Services team. The Project manager will be working closely with sales, account managers, and technical staffing in order to effectively manage all aspects of client specific projects for the Professional Services team. This is a full-time, permanent role, it will require some travel to client sites.

Responsibilities Include:

  • Completing client specific projects through effective leadership.
  • Integrating new partners into the company’s network.
  • Acting as the primary contact for clients in regards to Professional Services projects.
  • Incorporate defined processes to manage integration and enhancement projects for clients.
  • Accurate and effective business and technical analysis through a predefined structured process.

Qualifications:

  • A Bachelor’s Degree in Management or Information Systems with 5 or more years of experience working in software project management are required.
  • Experience working with cross-functional teams is a must, with very strong task management, teamwork, and client management skills.
  • Excellent interpersonal, written and verbal communication skills.
  • Must be proficient using Microsoft Office Suite and Microsoft Project software.
  • Knowledge of XML, EDI and other data interchange standards is a plus.
  • Knowledge of systems integration is a plus.
  • Candidates for this position must have the ability to travel and/or work outside of normal business hours as necessary.

If you are qualified for this position, please apply using our secure online form.

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Customer Service Rep

Location: Albany, NY

Job Description:

Our client is currently seeking a Customer Service Rep with call center experience for a temporary position. This customer service representative will be responsible for answering phone calls on benefits, claims, and member services. They will also be assisting the customer service team with data entry.

Qualifications:

  • The qualified candidate will have at least their HS/GED, a college degree is preferred.
  • Prior experience in a call center is a must.
  • Prior experience in customer service in the health care industry is preferred.
  • Must be proficient using a computer, Microsoft office suite, and performing data entry.
  • Must have excellent written and verbal communication skills.

 

If you are qualified for this position, please apply using our secure online form.

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Client Relations Representative

Location: Latham, NY

Description:

Our client is currently seeking a Client Relations Representative. This is a temp-to-perm client relations role where the ideal candidate will be responsible for resolving problems initiated by clients mainly in regards to plan coverage, benefits, or billing.

Responsibilities Include:

  • Professionally answering all incoming telephone calls to identify and respond to questions and problems presented by insured clients.
  • Provide accurate information to insured clients according to company policies, researching when necessary, and verification of coverage, payments, etc.
  • Reporting customer feedback issues to supervisor (service errors/problems).
  • Ensuring necessary written material (coverage and/or benefits information) are mailed to the clients.
  • Log maintenance and production-related reporting.

Qualifications:

  • Must have strong computer skills and customer service experience; will be handing all inbound phone calls regarding Life Accident and Health products.
  • Insurance background/knowledge required.
  • Associates Degree required.
  • The ability to use the following software/systems is required: JMMAX, LuminX, TeleMagic, CIS, Word, Excel, Outlook and Internet Explorer.

If you are qualified for this position, please apply using our secure online form.

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Call Center Representative

Location: Albany, NY

Description:

Our client is currently seeking a Call Center Representative.  This is a full-time, long-term contract position.

The ideal candidate should have the following skills/qualifications:

  • Associates Degree
  • 2+ years of call center/customer service experience
  • 1-2 years of experience in the medical industry
  • Exceptional oral communication skills
  • Demonstrated proficiency in Microsoft Office Suite products
  • Bi-lingual (preferred)

If you are qualified for this position, please apply using our secure online form.

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