Location: Albany, NY
Our client is currently seeking an entry-level Help Desk / Customer Service Representative to assist their customers with on-boarding and throughout the sales process. This is a contract to hire position.
- Developing an understanding of provided network, solutions, and customer needs.
- Acting as the contact between network and customers for all sales and on-boarding process needs and issues.
- Organizes the setup, implementation, testing and training for suppliers.
- Manages multiple on-boarding projects and tickets in a timely and organized fashion.
- A Bachelor’s Degree in a related technical field and at least 1 year of related experience are required.
- Retail or supply chain experience and customer service or technical support experience are preferred.
- Must have strong Customer Service / Client Management skills with the ability to identify and attend to client needs.
- Excellent interpersonal, written and verbal communication skills are required.
- Must have excellent problem-solving and organizational skills.
- Proficient using PC and web applications, as well as Microsoft Office software.
If you are qualified for this position, please apply using our secure online form.