Client Services Manager

Job Description:

Our client is seeking a Client Services Manager to assist the Director with client services operations for their rapidly growing clientele base. This is a full-time permanent position located in the Albany, NY area with growth potential!

Responsibilities Include:

  • The Client Support Manager will be the primary contact with clients to ensure satisfaction and manage expectations.
  • Maintain existing and build new client relationships.
  • Manage project scheduling, scope, and budget. Strategically directing teams to uphold client specifications and deadlines, and company standards.
  • Helping to define resource requirements for completion of campaigns, then managing distribution (automation of distribution) and progression reporting throughout campaign.
  • Regular communication with clientele.

Qualifications:

  • Bachelor’s Degree or equivalent degree preferred.
  • Previous experience working in Digital Marketing is preferred.
  • Previous experience working within a client-facing environment.
  • Proficient using Microsoft Office, email and internet.
  • Strong written and verbal communication skills.

 

If you are qualified for this position, please apply using our secure online form.

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Senior Application Developer

Description

Our client is seeking a highly motivated Senior Application Developer to work within a team of engineers developing dynamic web apps with a variety of modern framework. This Senior Application Developer position is a full-time, permanent role located in the Schenectady area.

Responsibilities Include:

  • Managing workflow throughout the application development process.
  • Performing design, technical analysis, implementation, and testing activities throughout the development process.
  • Effectively dealing with trouble shooting and consumer technical issues to ensure quality functioning of the applications.
  • Assist in the improvement of team standards and best practices while instilling the team culture through mentoring and personal example.
  • Active participation in the operation and release of applications and infrastructure.

Qualifications:

  • BS in Computer Science or an equivalent degree is preferred.
  • 5 years of experience working with application development.
  • Experience working within a fast paced team environment. Ability to work independently is also required.
  • Very experienced with Java App Development.
  • Experience with modern application framework such as: JSP, Groovy/Grails, Scala/Lift, and Ruby on Rails.
  • Experience with the following is a plus: MongoDB, Groovy/Grails, Apache Solr, HornetQ, Javascript/jQuery/CSS/Less, Knockout.js/Angular.js, Chef/Puppet/Vagrant, AWS.

 

If you are qualified for this position, please apply using our secure online form.

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Vice President of Operations

Description:

Our client is currently seeking a Vice President of Operations to lead its pre and post sales client relationship teams. This Vice President of Operations role is a customer-focused position that requires extensive experience running client services operations globally. This is a full-time, permanent role located in New York’s Capital Region.

Responsibilities Include:

  • Creation of a multi-tier management team that synergize the operation of sales, strategic accounts, and customer support.
  • Facilitate create cross-selling and partnership opportunities by developing and managing scalable Sales, Client Services, and Support Teams that will perform client onboarding, customer support, account operations, and tech support.
  • Promotion of a company-wide, customer-centric ideal as the company expands its reach through the integration of new technology, processes, and customer engagement.
  • Create and implement measurable metrics and KPI’s to accurately assess and improve upon customer experience with and their perception of the company.
  • Coordination and management of Client Services programs/teams company-wide.
  • Delivering professional onboarding process supported by effective customer support.
  • Strategically plan for customer service and sales leadership changes according to on-going product and service evolution.
  • Coordinate the integration of new suppliers/trading partners and the response operations teams such as support and recovery.
  • Facilitate the client relationship teams with the internal collaboration, training, and education necessary communicate sales opportunities with customers.

Qualifications Include:

  • Bachelor’s Degree in Business Administration or Technology
  • Minimum of 8 years of experience working in an upper level management role (preferably for large company(s).
  • Proven successful business expansion and sales growth within a multi-faceted leadership role.

 

For more information, please contact Renee Walrath by calling 518-275-4816 or emailing rwalrath@walrathrecruiting.com.

IT Systems Manager

Description:

Our client is currently seeking an IT Systems Manager for health-care IT systems in their Capital Region facility. The Systems Manager position is a full-time, permanent role.

Responsibilities Include:

  • Project management for the interfacing of Practice Management and ERM Software of Health Care IT systems.
  • Development and maintenance of data interfaces and database/server installations.
  • Trouble-shooting with interfaces/connectivity and call support.

Qualifications Include:

  • BS Degree in Computer Science, IT Systems, IS, or Engineering.
  • 3 years of experience with systems integration in the health-care IT field. (HL7 interface experience is a plus)
  • MS SQL

 

If you are qualified for this position, please apply using our secure online form.

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C# Application Developer

Description:

Our client is currently seeking an Application Developer who specializes in C#. This is a full-time, permanent role located in the Capital Region. The ideal candidate will have experience working in web application development and have an understanding of IIS.

Responsibilities Include:

  • Software application development, debugging, and testing.
  • Thorough documentation throughout the application design process.
  • Production build, release, and deployment of developed applications.

Qualifications:

  • B.E. Computer Science and/or Engineering, or related field with 3 years professional working experience.
  • Working knowledge of n-Tier Architecture and IIS
  • Ability to work with the following technologies: Microsoft .NET development with C# and Microsoft SQL Server 2005 / SQL Server 2008 / SQL Server 2012

Ability to work fluently in the following Languages and Scripting Languages:

  • ASP.NET, C# and/or VB.NET
  • HTML,DHTML, JQuery, JavaScript
  • AJAX, XML & SOAP Technologies
  • SQL Stored Procedures
  • MVC3.0 + Framework
  • Entity Framework

 

If you are qualified for this position, please apply using our secure online form.

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Software Quality Assurance Tester

Description:

Our client is seeking a Software Quality Assurance Tester for a full-time permanent position located in the Capital Region. The Software QA tester will be responsible for the testing of the software products in current production.

Responsibilities Include:

  • Creating the procedures necessary for active testing and documentation of products based on their specifications.
  • Creation and maintenance of scripting and programs needed to test all aspects of the software in production.
  • Maintain quality standards set by management through the logging and tracking of QA results and statistics.
  • Creation of test plans and cases for Health Care IT applications.
  • Analyze project documents to adapt to product changes (altering test plans and cases) through agile/scrum methodologies.

Qualifications:

  • BS or equivalent in Computer Science, IT Systems, or equivalent.
  • Minimum of 3 years of QA experience working with object-oriented and test-driven focus.
  • Knowledge and understanding of n tier architecture.
  • Highly effective verbal communication and technical writing skills.

If you are qualified for this position, please apply using our secure online form.

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Database Administrator (DBA)

Description:

Our client is currently seeking a Database Administrator (DBA). This is a full-time, permanent Database Administrator position located in the Albany, New York area. The DBA will, as key member of the database operations team, assist in the support of a high volume 24X7 transaction processing Microsoft SQL Server environment.

Responsibilities Include:

  • Working as part of an experienced DBA team who troubleshoot and resolve production challenges.
  • Working in a Windows operating system environment with applications that connect to backend SQL Server databases. 
  • Data modeling for Online Transaction Processing (OLTP) and data warehouse.
  • Data mining, ETL process enhancement, and data warehouse design and implementation.

Qualifications:

  • Degree in Computer Science, Information Sciences, or related field.
  • A minimum of 5 years’ experience as a DBA.
  • Experience in using system monitoring toolsets (i.e. Ignite, Quest).
  • Experience in data model design and implementation.

Additional Qualifications:

  • Business Intelligence design and implementation.
  • SSIS or other ETL packages, SSRS, or SSAS.

 

If you are qualified for this position, please apply using our secure online form.

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.Net Developer

Job Description:

Our client is seeking a .Net Developer. This is a full-time – direct hire developer position located in the Albany area.

Responsibilities Include:

  • Development of work plans for assigned projects.
  • Translate requirements into programming specifications.
  • Perform the role of project leader when needed.
  • Review project requests and recommends action to be taken.

Qualifications:

  • At least 6 years of n-tiered application development experience on the Microsoft platform.
  • Experience with web forms and/ or win forms.
  • Must be highly proficient in C# and productive within the standard Visual Studio IDE and source control environment.
  • Strong OO Analysis and Design skills.
  • Experience with SQL Server integration with the middle tier.
  • Strong Transact SQL, database modeling and database optimization skills.
  • Experience with SOA and .NET remoting services  technology preferred.
  • Experience with SSIS a plus.

Education:

  • 4-year degree in Computer Science or equivalent experience

 

If you are qualified for this position, please apply using our secure online form.

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Software Architect

Description:

Our client is currently seeking a Software Architect. This is a full-time, permanent position located in Albany, NY.


Responsibilities Include:

  • Lead a small development team of 4 and provide guidance to developers.
  • Define and approve application standards and specifications.
  • Define the overall architecture of core business functions (e.g. claims, enrollment, etc.).

Qualifications:

  • (9) or more years of application architecture and/or system analysis and development experience.
  • Experience in the delivery of complex systems in a wide range of technologies.
  • Must have experience with SQL Server, Windows,.Net (2.0;4.0 preferred); Visual Studio, and TFS (preferred).
  • Experience with developing SOA’s, integrating cloud-based with COTS application solutions, and implementing Web Services is highly preferred.
  • Able to independently translate business requirements into technical design specifications.
  • Experience with full software life cycle management.

Education:

  • 4-year degree in Computer Science or equivalent experience.

 

If you are qualified for this position, please apply using our secure online form.

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Programmer Analyst

Job Description:

Our client is currently seeking a Programmer Analyst. This is a full-time, direct hire position located in Albany, NY.

Responsibilities:

  • Work with internal associates to identify opportunities for improvement.
  • Ability to multi-task and manage time between simultaneous projects.
  • Troubleshoot issues reported by application users.

Qualifications:

  • Minimum 10 years of system analysis and programming experience required.
  • Minimum 5 years Data Modeling experience required.
  • Excellent Knowledge of HTML,CSS, and JavaScript.
  • Experience with ASP.NET, preferably ASP.NET version 2.0 higher.
  • Experience with VB Script/MS Active Server Pages desired
  • Experience with Microsoft SQL Server

Education:

  • BA/BS in IT or Business related field or equivalent experience.

 

If you are qualified for this position, please apply using our secure online form.

Submit Your Resume