Walrath Recruiting, Inc.
Hourly Rate: $22/per hour
Job Title: Insurance Customer Service Representative
Job #: 4656
Location: Albany, NY
Category: Customer Service
Position Type: Full-time, contract-to-hire
100% in the office
Description:
Our client is currently seeking a Personal Lines Customer Service Representative at their growing company. This is a full-time, contract-to-hire position.
Responsibilities Include:
- Answering all incoming telephone calls in a professional manner to identify and respond to questions and problems presented by insured clients.
- Provides accurate information to insured clients according to company policies, researching information as needed in order to provide verification of coverage, payments, etc.
- Reports customer feedback issues to supervisor (service errors/problems) and assists with the development of long-term preventative solutions.
- Record claims and accept premium payments and remit to the applicable carrier.
- Maintain reports on computerized systems to ensure their accuracy.
Qualifications:
- A HS diploma or GED is accepted, an Associate’s Degree is preferred.
- Must be in possession of a NYS Property & Casualty or Personal Lines license
- 2 + years of experience in customer service and/or sales, preferably in the insurance industry.
- Must be comfortable fielding a high volume of incoming calls.
- Must be proficient in Microsoft Office Suite.
- Excellent interpersonal, written, and verbal communication skills are required.
Hours:
- M -F 8:30 -5
- In Person
For more details on this role please contact jobs@walrathrecruiting.com or call 518-275-4816. Please reference the specific job number you are inquiring about.
The specific salary/pay rate offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s experience, education, and work location.
This is an immediate opportunity. The interview process will be comprised of a combination of virtual and in-person. If you are qualified for this position, please apply using our secure online form.