Customer Service

26 05, 2023

Call Center Representative     

2023-05-26T14:47:42-04:00Comments Off on Call Center Representative     

Job Title: Call Center Representative Job #: 4275 Location: Albany, NY Category: Customer Service Position Type: Full-time, Long-term contract Description: Our client is currently seeking a Call Center Representative to join their growing team. This is a full-time, long-term contract position. Responsibilities Include: Provide customer support through phone, email, and in-person. Review and process applications as well as fees, ensuring they comply with all policies and procedures. Reconcile daily cash reports. Compose emails or documentation notifying applicants of errors or deficiencies. Qualifications: Detail-oriented and highly organized Proficiency in Microsoft Office Suite, especially Excel. The ability to multi-task is required. Must have excellent [...]

24 05, 2023

Customer Success Manager 

2023-05-24T09:16:05-04:00Comments Off on Customer Success Manager 

Job Title: Customer Success Manager Job #: 4211 Location: Albany, NY Category: Position Type: Full-time, Contract Description: Our client is currently seeking a Customer Success Manager to join their team. This is a full-time, long-term contract. Responsibilities Include: Supervise various committees responsible for scheduling and facilitating meetings as well as maintaining contacts. Collaborate with various internal parties to determine where improvements need to be made. Evaluate opportunities that provide flexibility for internal and external stakeholders. Supervise staff in all aspects of bid proposals from sending out bids, evaluating proposals, and entering work orders with awarded firms. Follow up with contracts and monitor progress [...]

17 05, 2023


2023-05-17T15:51:00-04:00Comments Off on Receptionist

Job Title: Receptionist Job #: 4254 Location: Albany, NY Category: Administrative Position Type: Full-time, permanent Description: Our client is currently seeing a Receptionist to join their team. This is a full-time, permanent contract role. Responsibilities Include: Experience with answering multi-phone lines and making the appropriate transfers. Greet guests coming into the office with a positive and helpful demeanor. Assisting with a variety of administrative tasks including receiving, opening, and sending mail, certified letters, and overnight FedEx envelopes. Occasional data entry. Qualifications: A high school diploma is required. Highly organized with attention to detail. Must have excellent interpersonal, written, and [...]

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