Customer Service

23 11, 2020

Customer Service Representative

2020-11-23T14:20:38-05:00Comments Off on Customer Service Representative

Our client is currently seeking a Customer Service Representative who will interact with customers, sales executives, and other professionals. This is a full-time, permanent position. Responsibilities Include: Handle incoming calls effectively and efficiently with quality customer service. Monitor calls for priority and escalate calls as necessary for issue resolution. Manage all issues and complaints and resolve appropriately. Gather information and performs research in order to resolve customer issues, new accounts, inventory status and order information. Qualifications: High School Diploma/GED is required. 2+ years related experience. Strong knowledge of excel is preferred. Excellent written and verbal communication skills are required.   [...]

23 11, 2020

Insurance Customer Service Representative

2020-11-23T09:39:15-05:00Comments Off on Insurance Customer Service Representative

Our client is currently seeking an Insurance Customer Service Rep at their growing company. This is a full-time, direct hire position with excellent benefits. Responsibilities Include: Answering all incoming telephone calls in a professional manner to identify and respond to questions and problems presented by insured clients. Complying with service level standards. Documenting client interactions as deemed necessary by existing protocols. Provides accurate information to insured clients according to company policies, researching information as needed in order to provide verification of coverage, payments, etc. Reports customer feedback issues to supervisor (service errors/problems) and assists with the development of long-term preventative [...]

11 11, 2020

Customer Service Representative

2020-11-11T12:10:15-05:00Comments Off on Customer Service Representative

Our client is currently seeking a Customer Service Representative who will be responsible for providing front-line consultative customer service via phone and e-mail to customers. This is a full-time, direct-hire position with excellent benefits. Responsibilities Include: Identify customer goals and challenges, and utilize product and industry knowledge to provide answers and initiate orders. (Training will be provided) Oversee the entire order process (from creation through invoice and follow-up) Maintain up-selling or cross-selling opportunities, and build positive working relationships with customers and strategic partners Manage process inquiries and issues; execute account maintenance and entry of delivery instructions Assist with general billing, [...]

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