• Direct Hire
  • Full Time
  • Albany, NY

Our client is currently seeking a Client Service Specialist who will be responsible for providing front-line consultative customer service via phone and e-mail to customers. This is a full-time, direct-hire position with excellent benefits.

Responsibilities Include:

  • Identify customer goals and challenges, and utilize product and industry knowledge to provide answers and initiate orders. (Training will be provided)
  • Oversee the entire order process (from creation through invoice and follow-up)
  • Maintain up-selling or cross-selling opportunities, and build positive working relationships with customers and strategic partners
  • Manage process inquiries and issues; execute account maintenance and entry of delivery instructions
  • Assist with general billing, invoicing, and payment inquiries


  • A Bachelor’s degree in Business or a related field is required
  • Experience working in the banking, insurance, hospitality, retail, or legal industry is preferred
  • 1 (+) years of consultative customer service experience
  • Must possess strong analytical and problem-solving skills
  • Must be proficient in Microsoft Office Suite (specifically, but not limited to, Excel)
  • Must have strong written and verbal communication skills

If you are qualified for this position, please apply using our secure online form.

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