• Contract to Hire
  • Full Time
  • Albany, NY

Our client is currently seeking a Customer Care Representative who will be responsible for providing assistance to team members and providers regarding programs, policies, and procedures. This is a full-time, contract to hire position.

Responsibilities Include:

  • Handle and process all incoming calls questions and inquiries and refer leads to Sales Team.
  • Provide customer service to internal and external customers.
  • Research and communicate information regarding coverage and payments when necessary.
  • Resolve customer administrative concerns and report escalated problems if needed.
  • Assist with business retention activities regarding customer coverages.

Qualifications:

  • HS Diploma/GED required.
  • 1 year of customer service experience or combination of education and experience is required.
  • Must be computer savvy and have strong written and verbal communication skills.

 

If you are qualified for this position, please apply using our secure online form.

To apply for this job email your details to jobs@walrathrecruiting.com