Hourly Rate: $20-$25
Job Title: IT Support Specialist
Job #: 5768
Location: Albany, NY
Category: Technology & Innovation
Position Type: Full-Time, Long-Term Contract

Description:
Our client is currently seeking an IT Support Specialist to join their team. This is a full-time, 2-year contract position.

Responsibilities Include:

• Troubleshoot account-related issues, including account creation, provisioning/deprovisioning, password resets, and account re-enablement
• Support MFA and RSA authentication (setup, resets, token distribution, approvals, PIN resets)
• Assist users with site navigation and role assignments
• Provide customer support via phone and written communication
• Process and review account documents (scan, verify, accept/reject, file, and mail PIN letters)
• Maintain accurate records and update files
• Configure browser settings for application access
• Route inquiries to appropriate contacts when necessary

Qualifications:

• A computer science degree is preferred
• Knowledge of MFA and RSA authentication systems
• Strong troubleshooting and problem-solving skills
• Excellent written and verbal communication skills
• High attention to detail and organizational skills
• Proficiency with standard office equipment and document management systems
• Proficiency with the Microsoft Office suite

Hours:

• Monday-Friday 8:00 am-4:00 pm
• In-Person

For more details on this role please contact jobs@walrathrecruiting.com or call 518-275-4816. Please reference the specific job number you are inquiring about.

The specific salary/pay rate offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s experience, education, and work location.

This is an immediate opportunity. The interview process will be comprised of a combination of virtual and in-person. If you are qualified for this position, please apply using our secure online form.