Hourly Rate: $23-$26 per hour
Job Title: Junior Insurance Customer Service Representative
Job #: 5656
Location: Troy, NY
Category: Communications
Position Type: Full-time, Temp to Hire

Description:
Our client is currently seeking a Junior Insurance Customer Service Representative at their growing company. This is a full-time, temp to hire position.

Responsibilities Include:

• Assist clients with inquiries regarding their insurance policies, coverage options, and claims processes
• Provide accurate information and support to help clients understand their insurance needs and options
• Document customer interactions and feedback in our CRM system to improve service quality
• Collaborate with senior team members to resolve complex customer issues and policy questions
• Participate in training sessions to enhance product knowledge and customer service skills
• Contribute to team goals and participate in team meetings to share insights and improvements

Qualifications:

• High school diploma or equivalent; additional education in business or related field is a plus.
• 1+ years of experience in customer service or a related field, preferably in insurance.
• Strong communication skills, both verbal and written, with a focus on customer interaction.
• Experience working with CRM systems.
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.

Hours:

• M -F 8:30 – 4:30
• In-Person

For more details on this role please contact jobs@walrathrecruiting.com or call 518-275-4816. Please reference the specific job number you are inquiring about.

The specific salary/pay rate offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s experience, education, and work location.

This is an immediate opportunity. The interview process will be comprised of a combination of virtual and in-person. If you are qualified for this position, please apply using our secure online form.