Salary: $22 – $24/hr
Job Title: Member Service Representative
Job #: 5432
Location: Albany, NY
Category: Banking/ Customer Service
Position Type: Full-time, Permanent

Description:
Our client is currently seeking a Member Service Representative with outstanding customer service skills to join their team.  This is a full-time, direct-hire position with benefits in Albany, NY.

Responsibilities Include:
•    Open and maintain customer accounts by recording account information
•    Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
•    Recommend potential products or services to management by collecting customer information and analyzing customer needs
•    Prepare product or service reports by collecting and analyzing customer information
•    Assist with processing, closing, and disbursing loans and loans underwriting.
•    Greet and welcome members and visitors to the credit union in a professional manner

Qualifications:
•    A bachelor’s degree in business is preferred, but not required.
•    Prior banking experience is a plus.
•    Must provide excellent customer service, ability to work independently, and great organizational skills.
•    Knowledge of MS Suite, including Excel, is required.