Location: Schenectady, NY
Our client is currently seeking a Software Support Specialist who will provide assistance to clients with company software and troubleshoot technical issues. This is a full-time, permanent position.
- Resolve and research issues when necessary and communicate them with the client when necessary.
- Develop and manage product and troubleshooting documentation to assist with company knowledge and team expansion.
- Install and Upgrade software for clients.
- Participate in the training of clients, and possible conferences when necessary.
- Suggest improvements and analyze processes.
- 2+ years of experience supporting software products.
- Excellent verbal and communication skills.
- Proficiency with organization and problem-solving.
- Must be able to perform tasks and problem-solve independently.
- Must be self-motivated.
- Must be able to type quickly.
- Experience with MS SQL Server, Network Administration, Active Directory, IIS/Web servers is a plus.
If you are qualified for this position, please apply using our secure online form.