customer service

1 09, 2016

Industry Spotlight: Customer Service

2016-09-01T13:12:30-04:00Categories: How to Survive the '9-5'|Tags: , , , , , , , , , |0 Comments

The Customer Service Industry is incredibly unique. While it exists as a subset within almost all other industries, it is also a vital component of them. No two customer service departments are the same. However, all departments focus on customer satisfaction. In 2016, there are new ways in which employees should expect to drive satisfaction. Today we’ll be discussing customer service trends. […]

10 08, 2016

Interview Q: How Do You Measure Your Success?

2016-08-10T08:15:30-04:00Categories: Acing the Interview|Tags: , , , , , , , |0 Comments

In an interview, it’s not uncommon to be asked about how you measure your own success. Hiring managers and recruiters want to know if you actually track your own accomplishments and measure your performance. Great employees hold themselves not only to company standards, but to personal standards. This is why it’s important to know how to approach this question. […]