Location: Albany, NY

Description:

Our client is currently seeking a Customer Care Associate. The Customer Care Associate will be responsible for providing assistance to team members and providers regarding programs, policies, and procedures. This is a full-time, temp to perm position.

Responsibilities Include:

• Administer intake documentation into appropriate systems.
• Provide customer service to internal and external customers.
• Research and communicate information regarding member eligibility, benefits, EAP services, claim status, and authorization inquiries.
• Resolve customer administrative concerns as the first line of contact.
• Assist in the mentoring and training of new staff.
• Assume full responsibility for self-development and career progression.
• Educate providers on how to submit claims.
• Refer callers requesting provider information to proper Provider services.

Qualifications:

• HS Diploma/GED required.
• Must have call center experience or strong admin/clerical experience.
• Must be a proficient typist (avg. 35+ WPM) with strong written and verbal communication skills.

If you are qualified for this position, please apply using our secure online form.

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