Salary: $37,500 – $42,500
Job Title: Customer Service Specialist
Job #: 5733
Location: Latham, NY
Category: Customer Support
Position Type: Full-time, Permanent

Description:
Our client is currently seeking a Customer Service Specialist to join their team. This is a full-time, permanent position.

Responsibilities Include:

• Provide general assistance to senior client service specialists.
• Maintain that all customer interactions and feedback are thoroughly documented.
• Ensure daily operations run accordingly.
• Complete all work in compliance with company guidelines.
• Ensure your required professional accreditations are met.
• Pursue continuing education when possible.
• Complete other responsibilities as required.

Qualifications:

• High school diploma or equivalent.
• Proficiency with various task management systems and the Microsoft Office Suite.
• Proficiency with AI tools.
• Strong communication skills, both verbal and written, with a focus on customer interaction.
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment

Hours & Benefits:

• M-F 8-5
• Health, Dental, and Vision Insurance
• 401(k) with match
• Life Insurance
• PTO

For more details on this role please contact jobs@walrathrecruiting.com or call 518-275-4816. Please reference the specific job number you are inquiring about.

The specific salary/pay rate offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s experience, education, and work location.

This is an immediate opportunity. The interview process will be comprised of a combination of virtual and in-person. If you are qualified for this position, please apply using our secure online form.