“Improving the candidate experience is about thoughtful communication and respecting people’s time. It is important to send timely updates. Let candidates know what steps are ahead, who they’ll meet, and how long each interview is expected to take. Long, drawn-out hiring processes are a top reason candidates drop out. If possible, remove unnecessary interview rounds.

Offer flexible interview times, especially for working candidates, and ensure that interviews start on time. Encourage candidates to ask questions. Be honest about challenges in the role or company; this will build trust. Always share insights into your company’s culture and values. If an offer is made, personalize it. A personalized offer conversation can go a long way. Explain the package, growth paths, and how you see them fitting into the team.

If an offer is not made, Candidates appreciate knowing why they weren’t chosen. Even a brief, polite explanation can help them feel respected. Keep feedback factual, professional, and focused on skills rather than personal traits. A candidate experience matters more than ever today, and it’s become a real differentiator for employers competing for talent.”

– Renee Walrath, President and CEO