Description:

Our client is currently seeking a Customer Service Representative to join their team. This is a full-time, permanent position.

Responsibilities Include:

• Manage customer communications via phone, email, and customer portals.
• Process customer orders, quotations, order updates, and shipping documentation.
• Maintain accurate customer and order records in CRM and ERP systems.
• Coordinate with internal teams regarding order status, shipping, and customer needs.
• Resolve customer issues and identify opportunities to improve service.

Qualifications:

• Associate degree or equivalent customer service experience.
• Experience with ERP and CRM systems in a customer service or order management environment.
• Proficiency in Microsoft Office, particularly Excel and Outlook.
• Strong communication, organizational, and problem-solving skills with attention to detail.
• SAP, Salesforce, and international customer service experience preferred.

Hours & Benefits:

• M -F 7am-3pm or 8am-4 pm
• In-Person
• PTO
• Health, Dental, & Vision
• 401K

For more details on this role please contact jobs@walrathrecruiting.com or call 518-275-4816. Please reference the specific job number you are inquiring about.

The specific salary/pay rate offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s experience, education, and work location.

This is an immediate opportunity. The interview process will be comprised of a combination of virtual and in-person. If you are qualified for this position, please apply using our secure online form.