Description:

Our client is currently seeking a Systems Support Specialist to join their team. This is a full-time, 2-year contract position.

Responsibilities Include:

• Receive calls and correspondence from other agencies and record next steps and outcomes regarding complaints.
• Enter, create, modify, and update complaints in the complaint database.
• Monitor the complaint database and reports to ensure timely, high-quality complaint responses.
• Conduct safety checks on reported allegations of abuse.
• Independently navigate multiple internal systems to complete both complaint and safety check duties.
• Independently navigate the virtual contact center platform to receive incoming contacts.
• Assist field office complaint staff with troubleshooting complaints in the database.
• Assist providers with troubleshooting safety checks in the system.
• Monitor and coordinate with providers to ensure safety check contacts are entered correctly.
• Provide technical assistance to users on entering incident data and running reports from the system menu.

Qualifications:

• High school diploma required. Associate’s degree or higher preferred.
• Strong data entry skills with a high level of accuracy and attention to detail.
• Experience with complaint, case management, or similar database systems preferred.
• Ability to learn and independently navigate multiple software systems.
• Excellent written and verbal communication skills, including handling incoming calls and correspondence professionally.
• Ability to provide clear technical assistance and troubleshooting support to users.
• Strong organizational skills and the ability to manage multiple tasks and deadlines.
• Ability to handle sensitive information with discretion and professionalism.
• Proficiency in Microsoft Office, especially Outlook and Excel.

Hours:

• Monday-Friday 8:30 am-4:30 pm
• In-person

For more details on this role please contact jobs@walrathrecruiting.com or call 518-275-4816. Please reference the specific job number you are inquiring about.

The specific salary/pay rate offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s experience, education, and work location.

This is an immediate opportunity. The interview process will be comprised of a combination of virtual and in-person. If you are qualified for this position, please apply using our secure online form.