Helpdesk Team Lead
jobs2026-03-03T16:56:06-05:00Hourly Rate: $20 - $30 per hour Job Title: Helpdesk Team Lead Job #: 5771 Location: Albany, NY Category: Technology & Innovation Position Type: Full-time, Long-Term Contract Description: Our client is currently seeking a Helpdesk Team Lead to join their team. This is a full-time, 2-year contract position. Responsibilities Include: Lead and train helpdesk team members and agency partners. Provide technical guidance on account management, access issues, provisioning, password resets, and multi-factor authentication setup. Troubleshoot helpdesk tickets and ensure timely resolution. Respond to Level 2 helpdesk requests for healthcare providers, public health employees, first responders, and partner agencies. Investigate technical issues [...]








